Career Opportunities

Position Title: Inside Sales/Customer Support
Posting Date: February 9, 2018

Position Overview

EMS seeks an Inside Sales/Customer Support representative for our growing manufacturer’s representative agency. This person is responsible for answering inbound calls, responding to customer requests via email, facilitating customer quoting activities, and other miscellaneous sales administrative functions all for the purpose of increasing sales for the manufacturer’s we represent.

Major Duties

  • Respond to customer requests with exceptional customer service
  • Process Orders, order follow up
  • Quotation request
  • Work with EMS outside sales professionals to grow their sales
  • Serve as a liaison between our Manufacturers and our Distributors

Minimum Qualifications

  • Experience in customer service via phone and email
  • Ability to work effectively in a team environment
  • Excellent business communication skills
  • Ability to learn many different computer programs and work proficiently with them
  • Enthusiasm for solving problems
  • Multitask with excellent attention to detail and follow up

Preferred Qualifications

  • Electrical industry experience
  • Local market knowledge of key channel partners

Salary and Benefits

The salary will be competitive and based on relevant experience.

For consideration, qualified candidates should submit a resume and cover letter including salary requirements to Anna Francis.

About Electrical Marketing Solutions

EMS has been a recognized leader in representing manufacturers throughout Utah, Idaho, Wyoming, Montana, W. Nebraska and Nevada since 1975.

The company began with two aggressive salespeople and just a few lines over 40 years ago. EMS has seen a number of changes though the years, including moving into its own 10,000 square foot facility in 2005. EMS has grown to 16 sales professionals by demonstrating value to our manufacturers, distributors, and end users in the Commercial, Industrial, and Utility markets.

In 2009 ABB selected EMS to represent their Power Products/Power Systems and Low Voltage Products and Systems in Utah, Idaho, western Wyoming, and parts of Montana. This expansion into a more specialized product line enabled EMS to hire a team of professionals with experience in specifying and selling power distribution equipment for Low Voltage and Medium Voltage applications.

EMS’ business paradigm is to drive demand at the end-user level and to service that demand through distribution. This strategy employs Business Development Managers (BDMs) with subject matter expertise working directly with end users. The BDMs support the outside sales professionals that manage distribution and commercial matters.  This combination assures EMS is seen by end users and distributors as the trusted source for their electrical equipment needs.